Last updated and effective since 1 October 2023

1. Introduction

Thank you for choosing our services at japan-eye for your culinary and cultural experiences. We are committed to providing high-quality workshops, events, and gift cards. To ensure clarity and fairness, we have outlined our cancellation and refund policy below.

2. General Conditions

• Cancellations must be submitted in writing via email to japan-eye or through the contact form on our website. Verbal cancellations will not be accepted to avoid any miscommunication.
• Refunds depend on the type of service and the timing of the cancellation relative to the event date. The refundable amount will be calculated based on the percentage stated below, minus any non-refundable expenses already incurred (e.g., venue reservation fees).
• Right of Withdrawal: Under EU law, you have the right to withdraw from your purchase within 14 days without giving any reason, provided the service is not scheduled for a specific date or period. If the right of withdrawal applies, a full refund will be provided.

3. Refundable amounts

3.1. Sake Tasting Events

• Cancellation before 7 days (inclusive): Maximum 100% refund, minus non-refundable expenses.
• Cancellation before 4 days (inclusive): Maximum 50% refund, minus non-refundable expenses.
• Cancellation after 4 days: No refund.

3.2. Cooking Classes, Cultural Workshops and Seminars, or Other Types of Events

• Cancellation before 5 days (inclusive): Maximum 100% refund, minus non-refundable expenses.
• Cancellation before 3 days (inclusive): Maximum 50% refund, minus non-refundable expenses.
• Cancellation after 3 days: No refund.

3.3. Gift Cards

• Refunds: Gift cards are non-refundable and cannot be exchanged for cash or reissued if lost or stolen.
• Transferability: Gift cards are transferable and may be used by others for cooking classes or sake tasting events.

4. Additional Notes

• Processing Time: All cancellations and refund requests will be processed within 14 business days of receipt of the cancellation notice.
• Currency and Fees: For international customers, refunds will be issued in the original payment currency, subject to currency exchange rates and processing fees as per the bank’s policy.
• Unforeseen Circumstances: We reserve the right to cancel an event due to unforeseen circumstances, such as natural disasters, health emergencies, or other events beyond our control. In such cases, a full refund will be provided, or the customer may choose to reschedule the booking.

5. Changes to Policy

This Cancellation and Refund Policy may be updated periodically to comply with legal requirements or to reflect changes in our business practices. Any updates will be posted on our website, and customers will be notified as necessary.

By participating in our events, you agree to the terms and conditions outlined in this Cancellation and Refund Policy. We aim to provide a fair and transparent process, ensuring a smooth experience for all our customers.